📖 Quick Answer: This help center covers everything you need to know about Money View — from using referral code MVEQHRBQ to checking loan status, repaying EMIs, documents required, and contacting customer care. Find your answer below.
Use This Referral Code for ₹1,000 Cashback
MVEQHRBQ
Having trouble with Money View? You're in the right place. Below you'll find answers to the most common questions about Money View loans, referral bonuses, repayment, and customer support.
If you can't find what you're looking for, scroll down to our Contact Support section to reach us directly.
Frequently Asked Questions
Open the Money View app and tap Sign Up. During registration, you'll see a field labeled "Referral Code". Enter MVEQHRBQ in that field before completing your profile. Once your loan is disbursed and you make your first EMI payment, you'll receive up to 10,000 Mcoins (worth ₹1,000) within 48 hours.
The Money View referral bonus is a reward of up to 10,000 Mcoins (worth ₹1,000) given to new users who apply a valid referral code during signup. The bonus is credited within 48 hours of your first EMI payment. You can redeem Mcoins for digital gold or transfer the amount to your bank account through the app.
Open the Money View app and go to the "My Loans" section. You'll see your current loan status — whether it's under review, approved, or disbursed. You can also check your loan statement, outstanding balance, and upcoming EMI dates from the same section. If your application is stuck, contact support with your application ID.
Money View loans are repaid through auto-debit (NACH) from your linked bank account. Make sure sufficient balance is available before the EMI due date to avoid bounce charges of ₹500 per missed payment. You can also make prepayments or foreclose your loan from the app under "Loan Details" — there are no foreclosure charges after the lock-in period.
You need a valid PAN card and Aadhaar card (with a linked mobile number) for KYC verification. Money View also requires access to your bank statements, which you can provide directly through the app's secure bank connection feature. A selfie is needed for identity verification during the application process — make sure you have good lighting.
You can reach Money View customer care at 080-45696161 (Monday to Saturday, 9 AM – 8 PM) or email them at [email protected]. For grievance resolution, email [email protected]. You can also raise a support ticket directly from the Money View app under "Help & Support" section.
Yes, Money View operates through Whizdm Finance Limited, which is an RBI-registered NBFC (Non-Banking Financial Company). The company also holds ISO 27001:2022 certification for data security. All loans disbursed through Money View comply with RBI's digital lending guidelines issued in 2022, so your money is in safe hands.
To increase your Money View credit limit, maintain a good repayment history by paying all EMIs on time. A higher CIBIL score (750+) and stable income also improve your eligibility. After successfully repaying 6-12 EMIs, check the app regularly for pre-approved higher offers — Money View periodically reviews eligible accounts and may increase your limit automatically.
Step-by-Step Troubleshooting
Follow these detailed guides to resolve the most common Money View issues. Each step is tested and verified by our team.
❌ Loan Application Rejected?
Follow these steps in order before reapplying:
Check your CIBIL score — You need a minimum score of 650. Free scores are available on CIBIL's website or through your bank's app. If your score is below 650, focus on paying existing EMIs on time for 3-6 months before reapplying.
Ensure salary is credited to your bank account — Money View verifies income through bank statements. Salary must appear as a regular credit (not cash deposits). If you're self-employed, ensure your ITR is up to date.
Verify PAN and Aadhaar details match — Any mismatch in name, date of birth, or address between your PAN and Aadhaar will cause rejection. Update your details on the respective portals if needed.
Wait 30 days before reapplying — Multiple applications in a short period hurt your CIBIL score and signal risk to lenders. Wait at least 30 days and try again.
Contact Money View support — Call 080-45696161 (Mon-Sat, 9AM-8PM) and ask for the specific reason for rejection. This helps you fix the exact issue before your next application.
⚠️ EMI Payment Failed?
Don't panic — follow these steps to resolve the issue before your account is flagged:
Check your bank balance — Ensure you have sufficient funds to cover the EMI. Also check your UPI daily transaction limits — many banks cap UPI payments at ₹1 lakh per transaction.
Verify auto-pay is enabled — Open your bank app and check if NACH auto-debit is active for Money View. If it was recently revoked or blocked, re-authorize it immediately.
Try manual payment through Money View app — Go to My Loans > Pay Now in the Money View app. You can make a one-time manual payment via UPI or net banking.
If deducted but not updated, wait 24 hours — Bank settlements can take time. If the amount left your account but the app still shows pending, wait 24 hours before taking further action.
Raise a ticket in the app — Go to Profile > Help > Payment Issue in the Money View app. Attach your bank statement screenshot showing the debit. Money View typically resolves payment mismatches within 48-72 hours.
📷 App Not Working / Crashing?
Try these fixes in order — most issues are resolved within the first two steps:
Update to the latest version — Go to the Play Store (Android) or App Store (iOS), search for Money View, and check for updates. Outdated versions often cause crashes due to API changes.
Clear app cache and data — On Android, go to Settings > Apps > Money View > Storage > Clear Cache. On iOS, uninstall and reinstall the app. This resolves most login and loading issues.
Check your internet connection — Switch between Wi-Fi and mobile data to rule out connectivity issues. Money View requires a stable connection for KYC and loan processing steps.
Try on a different device — If the app crashes consistently on your phone, try installing it on another device. This helps determine if it's a device-specific issue.
Report the bug — If none of the above work, email us at [email protected] with your device model, OS version, and a screenshot of the error. We'll escalate it to Money View's technical team.
Money View Contact Directory
Use the right channel for your issue to get the fastest resolution. Bookmark this table for quick reference.
| Issue | Contact Method | Details |
|---|---|---|
| General Support | Phone | 080-45696161 (Mon-Sat, 9AM-8PM) |
| Email Support | [email protected] | |
| Loan Complaint | Grievance Officer | [email protected] |
| RBI Complaint | RBI Ombudsman | cms.rbi.org.in |
| Website Issues | mvreferral.in | [email protected] |
💡 Pro Tip: Always raise your complaint through the app first (Profile > Help > Submit Ticket). This creates a tracked record. If Money View doesn't resolve your issue within 15 business days, escalate to the Grievance Officer, then to the RBI Ombudsman if needed.
Contact Us Directly
Still need help? Here are the official Money View support channels:
- Phone: 080-45696161 (Mon–Sat, 9 AM – 8 PM)
- Email: [email protected]
- Grievance Officer: [email protected]
- In-App: Open Money View App → Help & Support → Raise a Ticket
- RBI Complaint: cms.rbi.org.in (if unresolved after 30 days)
You can also contact us directly — we'll help you navigate the Money View support process.